Privacy Policy
1. Who We Are
RiseTech B.V. (“we,” “us,” or “our”) is a Dutch company providing digital identity verification and onboarding services. We are located at Weteringschans 108A, 1017XS Amsterdam, Netherlands, and are registered with the Dutch Chamber of Commerce under number 94233535.
For privacy-related questions, contact us at: connect@risetech.cloud
2. Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number when you create an account
- Business Information: Company details for B2B clients
- Communication: Messages when you contact our support team
Technical Information We Collect Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: How you interact with our services, timestamps, feature usage
- Cookies: We use essential cookies for security and functionality. You can manage cookie preferences in your browser settings
3. How We Use Your Information
We process your personal data for the following purposes:
- Service Provision: To provide identity verification and digital credential services
- Security & Fraud Prevention: To protect against unauthorized access and fraudulent activities
- Customer Support: To respond to your inquiries and provide technical assistance
- Legal Compliance: To meet regulatory requirements including KYC (Know Your Customer) obligations
- Service Improvement: To analyze usage patterns and improve our platform
Legal Basis for Processing
We process your data based on:
- Contract Performance: When necessary to provide our services
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: For security, fraud prevention, and service improvement
- Consent: Where required by law, we will ask for your explicit consent
4. Data Sharing and Third Parties
We may share your information with:
Service Providers
- Microsoft Azure: Our cloud infrastructure provider (data hosted in Netherlands/EU)
- Technical Partners: For platform maintenance and security
Legal Requirements
We may disclose information when required by law, court order, or to protect legal rights.
No Data Sales
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security and Storage
Security Measures
- End-to-End Encryption: AES-256 encryption for all data at rest and in transit
- Always Encrypted Technology: Database-level encryption ensuring data remains encrypted even during processing
- Device-Based Storage: Private keys and credentials stored exclusively on your mobile device
- Access Controls: Strict authentication and authorization protocols
Data Location
- All data is stored within the European Union (Microsoft Azure West Europe – Netherlands)
6. Data Retention
- Account Data: Retained while your account is active and for up to 5 years after closure for legal compliance
- Technical Logs: Retained for up to 12 months for security and service improvement
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Where processing is based on consent
To exercise your rights, contact us at connect@risetech.cloud. We will respond within 30 days.
8. Cookies and Tracking
We use essential cookies for:
- Security and authentication
- Service functionality
- Performance monitoring
We do not use non-essential tracking cookies without your consent. You can manage cookie preferences through your browser settings.
9. Updates to This Policy
We may update this privacy policy periodically. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications where applicable
Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Information
Data Controller: RiseTech B.V. Address: Weteringschans 108A, 1017XS Amsterdam, Netherlands Email: connect@risetech.cloud Phone: +31 6 43897045 Website: https://risetech.cloud
11. Supervisory Authority
If you have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Website: https://autoriteitpersoonsgegevens.nl Phone: +31 70 888 8500 Address: Bezuidenhoutseweg 30, 2594 AV The Hague, Netherlands